Frequently Asked Questions

How do I schedule an appointment?
Please call (847)603-3320 to leave a voicemail or email info@goldcounselingservices.com to request an initial appointment. Messages are typically returned within 24 hours Monday through Friday.

At what times of day do you offer appointments?
Daytime, afterschool, evening and Saturday appointments are offered, depending on availability. Your therapist will work with you to try to find a mutually agreeable time.

What should I expect at the first appointment?
Appointments are 50 minutes in length. At the first appointment, we will discuss why you are seeking therapy and your goals for the process. Your therapist will gather initial background information, answer any questions you may have about the clinical practice and the therapy process itself, as well as complete intake paperwork. When working with children, the first appointment will typically be with parents alone. Depending on the age of the child and the presenting concerns, we approach the process flexibly to decide with parents what will work best for your child.

What are your fees and what forms of payment do you accept? 
Clinician fees per session typically range between $130-170, but are discussed and agreed upon with your therapist at intake. There is a 24-hour cancellation policy; late cancellations and missed appointments will be billed at the full session fee.  Checks, all major credit cards and Zelle are accepted forms of payment. 

Do you prescribe medication or conduct psychological testing?
Licensed Clinical Social Workers conduct ongoing client assessments through clinical interviewing, observation, and information gathering that inform and guide treatment. If it is clinically indicated for a client to be evaluated for medication or psychological testing, your therapist will discuss these recommendations with you and refer you either to a medical doctor who may prescribe medication or a psychologist who conducts neuropsychological testing, respectively. Referral and collaboration with local psychiatrists, pediatricians, internists, and clinical psychologists are a routine part of this practice.

How does the process work with insurance?
Counseling/mental health services may be covered in part or in full by your health insurance plan. In order to learn about your mental health coverage, we strongly suggest that you call your insurance company. Some questions you may want to ask are:

  • What are my mental health benefits?
  • What is the coverage amount per therapy session?
  • How much does my plan cover for an out-of-network provider?
  • What is my out-of-network deductible?
  • Is approval required from my primary care physician?